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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on September 19, 2014 17:24 GMT
NEW YORK (AP) -- Alibaba's stock is surging as the Chinese e-commerce powerhouse begins its first day trading as a public company.
The stock opened at $92.70 on the New York Stock Exchange this morning, up 36 percent from the initial $68 per share price set Thursday evening.
At that price the company would be worth $228.5 billion, more than companies such as Amazon, Ebay and even Facebook.
On Thursday, Alibaba and the investment bankers arranging the IPO settled on a price of $68 per share. The company and its early investors raised $21.8 billion in the offering, which valued Alibaba at $168 billion in one of the world's biggest ever initial public offerings.
But after a two-hour trading delay due to strong demand, it opened much higher than that price. If the stock closes at $92.70, the IPO will have raised close to $30 billion.
WASHINGTON (AP) -- A gauge designed to predict the economy's future health rose in August but at a much slower pace than in July.
The Conference Board says its index of leading indicators rose 0.2 percent in August, the seventh straight increase. But that was much slower than the revised 1.1 percent gain in July.
Conference Board economist Ken Goldstein says even with the slowdown in August, the index shows the economy is still gaining traction.
WASHINGTON (AP) -- Unemployment rates rose in nearly half of U.S. states in August, even as employers in two-thirds of the states added jobs.
The Labor Department says unemployment increased in 24 states, fell in 15 and was unchanged in 11. Hiring picked up in 35 states, while it fell in 15.
Unemployment rates can rise even when hiring increases if more people start looking for work and don't immediately find jobs. The figures suggest hiring was broad-based across most regions of the country last month, even as nationwide job gains in August were the weakest this year.
Georgia reported the nation's highest unemployment rate, at 8.1 percent, followed by Mississippi at 7.9 percent. That's the first time Georgia has had the highest rate since the Great Recession ended.
LONDON (AP) -- Businesses and investors have reacted with relief to Scotland's decision to reject independence from the United Kingdom.
The No campaign won 55 percent of the votes cast in Thursday's referendum. The 10-point victory margin was wider than expected -- most opinion polls on the eve of the vote showed a narrower 4-point victory.
British stocks responded positively to the news Friday, with the FTSE 100 index up 0.3 percent. Royal Bank of Scotland shares were up, and the bank, which is majority-owned by the U.K. government, said it was "business as usual" for its customers.
Some had warned that if Scotland left, uncertainty over the future value of the British pound and government debt would have rattled the U.K economy.
In the currency markets, the pound was solid too, rising to a two-year high against the euro.
IRVING, Texas (AP) -- Exxon Mobil says it will stop drilling an exploratory well in Russia's Kara Sea in compliance with U.S. sanctions against Russia over Russia's involvement in the Ukraine.
Exxon planned to drill the well between August and October. The latest round of sanctions called for the removal of U.S. workers on projects in the Russian Arctic by Sept. 26.
Exxon says it has received a license from the U.S. Treasury Department to wind down operations, but it is unclear whether the license will allow Exxon to stop drilling on the schedule it had already laid out. Exxon could not be immediately reached for comment.
NEW YORK (AP) -- The maker of Pabst Blue Ribbon beer is being sold to Russian company Oasis Beverages for an undisclosed sum.
In addition to its namesake beer, Pabst Brewing Co. makes Colt 45, Old Milwaukee and Schlitz. Pabst was acquired in 2010 by C. Dean Metropoulos & Co., which is known for investing in food brands.
Pabst Brewing, now based in Los Angeles, traces its roots back to 1844 in Milwaukee. Since purchasing it in 2010, Metropoulos has enlisted comedian Will Ferrell to market the company's beers. Pabst Blue Ribbon has also grown in popularity in part for its blue-collar appeal and cheap price.
Oasis is buying Pabst with TSG, an investment firm known for its work with consumer products companies. TSG Consumer Partners will take a minority stake in Pabst.
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