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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on July 25, 2014 07:27 GMT
MUMBAI, India (AP) -- Most major Asian stock markets rose today after U.S. unemployment claims fell to an eight-year low and tensions over the downing of a Malaysia Airlines jet eased.
The generally positive sentiment was fueled by favorable U.S. jobs data indicating that the world's largest economy is continuing to recover. On Thursday, U.S. unemployment claims fell to an eight-year low, declining by 19,000 to 284,000.
Japan reports its inflation rate eased slightly in June as a sales tax stunted demand.
Benchmark U.S. crude oil fell below $102 a barrel.
The dollar inched down against the euro and was unchanged against the yen.
ECONOMY-THE DAY AHEAD
WASHINGTON (AP) -- The economic data and corporate financial results slow today, with just one government report on the schedule. The Commerce Department releases durable goods for June this morning.
Orders for durable goods fell 1 percent in May as demand for military equipment fell sharply. Excluding defense-related goods, orders actually rose, and orders for core capital goods, a category that signals business investment, also increased. Factories reported higher demand in May for steel and other metals, computers, and autos.
WASHINGTON (AP) -- An aviation official says global aviation leaders will meet in Montreal next week to initiate discussions on a plan to address safety and security issues raised by the shoot-down of a Malaysia Airlines jet over eastern Ukraine, as well as two other air crashes.
The official said the International Civil Aviation Organization, a U.N. agency, will host the meeting on Tuesday. Other organizations scheduled to participate include the International Air Transport Association, which represents airlines; the Civil Air Navigation Services Organization; and the Airports Council International.
Another meeting is also planned for February. The official spoke on condition of anonymity because he wasn't authorized to speak about the issue by name.
Besides the Malaysia plane, airliners also have crashed in Taiwan and Mali in bad weather over the past week.
FAST FOOD WORKERS-CONVENTION
CHICAGO (AP) -- Fast food workers from around the country will gather this weekend in Chicago to discuss how to escalate their campaign for higher wages and union representation.
About 1,300 workers are expected at a convention in suburban Chicago Friday and Saturday. They say they can't provide for their family on minimum wage and want paid sick days and other benefits.
Industry officials say a $15-an-hour wage would hurt jobs, and that the solution is more education and job training.
Kendall Fells is an organizing director of the national effort who works for the Service Employees International Union.
He says higher-profile protests are coming that may include civil disobedience. So far, most of the protests have included one-day strikes and a protest outside this year's McDonald's Corp. shareholder meeting.
HONG KONG-SUSPECT MEAT
HONG KONG (AP) -- McDonald's restaurants in Hong Kong have taken chicken nuggets and chicken burgers off the menu after a mainland Chinese supplier was accused of selling expired meat.
The fast food chain said late Thursday that it "suspended relevant food ingredients" at Hong Kong outlets in light of the scandal surrounding Shanghai Husi Food Co.
Chinese authorities detained five Husi employees after a TV station reported last weekend that the company repackaged and sold meat past its use-by date.
McDonald's in Hong Kong said it used chicken from a Husi factory, but it wasn't the Shanghai factory at the center of the initial allegations against the company.
The government of the semiautonomous Chinese territory said that imports of Husi products would be suspended as the investigation continued.
TOKYO (AP) -- Japan reports its inflation rate eased slightly in June as a sales tax stunted demand.
The government reported Friday that the core consumer price index, which does not include prices for fresh foods, rose 3.3 percent in June, down from the 3.4 percent in May.
But factoring out surging energy prices, such as a 10.6 percent rise in gas prices, the increase was 2.3 percent.
Excluding the direct effect of the April 1 increase in the sales tax to 8 percent from 5 percent, the inflation rate was 1.3 percent, the Bank of Japan says.
It has set a 2 percent inflation target, aiming to break Japan out of years of deflation, but forecasts that the rate will remain just above 1 percent for the foreseeable future.
BEIJING (AP) -- A government newspaper says Chinese regulators have concluded Qualcomm Inc., one of the biggest makers of chips used in mobile devices, has a monopoly.
Citing a planning agency official, the China Daily on Friday said the results of an investigation into Qualcomm will be released soon. It cited the official as saying Qualcomm "has a monopoly" but gave no indication what possible penalties or orders to change its business practices the U.S. company might face.
Chinese regulators were investigating whether Qualcomm abused its dominant market position by charging excessive fees for technology.
China's government has complained about the high cost of licenses for foreign technology used by the country's manufacturers of mobile phones, personal computers and other electronics.
BEIJING (AP) -- Baidu Inc., which operates China's most popular search engine, says its quarterly profit rose 34 percent over a year earlier as its mobile business grew.
Baidu said Friday it earned 3.5 billion yuan ($571.1 million) in the three months ended June 30. Revenue rose 58.5 percent to 11.9 billion yuan ($1.9 billion).
Baidu and other Internet companies are building mobile e-commerce and other services as Chinese users shift rapidly to going online using smartphones and tablet computers. Baidu dominates traditional Internet search but is a much smaller presence in mobile.
The contribution of mobile to Baidu's total revenue rose above 30 percent for the first time, chairman Robin Li said in a statement.
Li said, "We had a great quarter as we continued to build very strong mobile momentum."
FOSTER CITY, Calif. (AP) -- Visa says its profit climbed 11 percent in its fiscal third quarter versus a year earlier, aided by solid growth in payments volume, service revenue and transactions.
The results beat or matched Wall Street expectations, but the company reduced its earnings outlook for the year. CEO Charlie Scharf notes issues including a stronger U.S. dollar and slow growth in international transactions.
Visa is the world's largest processor of debit and credit card payments, and its results are closely watched because they can be a window into the buying habits and financial health of consumers.
Visa's transactions grew 6 percent in the April-June quarter, echoing data that show increased spending by consumers in recent months as unemployment declines.
SEATTLE (AP) -- Amazon.com has reported a deeper-than-expected second quarter loss as expenses outpaced a surge in revenue.
Amazon has long focused on spending the money it makes to grow and expand into new areas. In one of its most high-profile moves, Amazon is introducing its own smartphone, the Fire, which starts selling Friday.
The company has been heavily investing in services for its loyalty program, Prime, which costs $99 a year, and includes free two-day shipping on many items. It has added a grocery delivery services and music streaming for Prime Members as well as offering original TV shows and apps. It's also expanded Sunday deliveries and recently began offering a set-top video streaming box.
Amazon doesn't disclose how many Prime members there are but says it added more Prime members in the second quarter than it did in the second quarter last year, despite increasing the cost by $20 earlier this year.
Investors have been accepting of Amazon's thin profit and focus on revenue growth in the past. But shares fell in aftermarket trading.
MIAMI (AP) -- Federal officials have capped the amount of money scofflaws will be forced to pay if they don't buy insurance this year under the new health care law.
The caps are $2,448 per person and $12,240 for a family of five. The amount is equal to the national average annual premium for a bronze-level health plan.
The penalty for the first year starts at $95 per person and can rise to as much as 1 percent of annual income. The latest figure limits what the government can charge people using the personal income computation. The penalty is due when people file their 2014 taxes.
Conservative lawmakers and groups that are critical of the Affordable Care Act encouraged consumers to skip buying insurance, arguing it would be cheaper to pay the $95 penalty, but often failed to mention the 1 percent clause.
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