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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on December 19, 2014 08:36 GMT
ECONOMY-THE DAY AHEAD
WASHINGTON (AP) -- The Labor Department will report on November's state unemployment rates this morning.
In October, unemployment rates fell in 34 U.S. states, a sign that steady hiring this year has been broadly dispersed throughout most of the country.
WASHINGTON (AP) -- Major insurer MetLife Inc. says U.S. regulators have labeled it as a potential threat to the financial system, a designation that brings stricter government oversight.
MetLife said Thursday that the Financial Stability Oversight Council has designated the company as "systemically important." As a result, MetLife must increase its cushion of capital against losses, limit its use of borrowed money and submit to inspections by examiners. MetLife will come under the supervision of the Federal Reserve. Its primary regulator now is New York state.
In a statement, New York-based MetLife said it is "disappointed" in the decision and has given the regulators evidence showing it is not systemically important.
MetLife was the third nonbank financial firm to be given the label by the council, a group of top regulators.
ALLY FINANCIAL-GOVERNMENT EXIT
WASHINGTON (AP) -- The government is selling the last of its shares in Ally Financial Inc., the former financing arm of General Motors that was bailed out during the financial crisis.
Detroit-based Ally says the Treasury Department is selling its remaining 54.9 million shares. That amounts to about an 11 percent stake in the company. At the close of trading Thursday, that would be worth about $1.25 billion.
Ally, formerly called GMAC Inc., received a $17.2 billion bailout that began in 2008. It's now a standalone auto financing company and bank.
Ally says that the government has received $18.3 billion from its investment in the company. Ally went public in April and Treasury sold a chunk of its stake then.
PORTLAND, Ore. (AP) -- Uber says it's suspending operations in Portland, Oregon, for three months to work out its differences with city officials, less than two weeks after the ride-hailing app's launch was greeted with a lawsuit.
Uber general manager Brooke Steger wrote in a blog post Thursday that Portland is working to update its regulations for private for-hire transportation that would allow Uber to operate.
Mayor Charlie Hales said in a statement that a task force will make recommendations by mid-April on permits, pricing systems, insurance, and safety inspections, among other issues.
The city sued Uber three days after its Dec. 5 launch, asking a judge to order the San Francisco-based company to cease operations. The city said Thursday that it's no longer seeking a restraining order.
Uber will continue operating in the Portland suburbs.
LOS ANGELES (AP) -- West Coast dockworkers and their employers don't appear to be close to agreeing on a new contract, nearly six months after their old deal expired.
Longshoremen at 29 ports from San Diego to Seattle that handle billions of dollars of trade with Asia have continued to work without a contract.
The two sides are meeting in San Francisco.
The Pacific Maritime Association represents oceangoing shipping lines and the operators of cargo terminals at the ports that employ longshoremen. A spokesman for the association says the two sides "remain far apart on several issues."
A spokesman for the dockworkers' union says its negotiators are eagerly awaiting a reply from the association on the union's latest proposal.
ENGLEWOOD CLIFFS, N.J. (AP) -- Hellman's mayonnaise maker Unilever says that it has withdrawn its lawsuit against the maker of "Just Mayo."
Unilever had filed suit against Hampton Creek earlier this year claiming false advertising for Just Mayo, an eggless product.
Unilever argued that "Just Mayo" has no eggs and therefore doesn't meet the definition of mayonnaise. Unilever had said that the word mayo implies that the product is mayonnaise, and that Just Mayo was stealing market share from Hellman's.
Unilever said Thursday that it decided to withdraw the lawsuit so that Hampton Creek can address its label directly with industry groups and regulatory authorities.
Hampton Creek says it marketed its product as "mayo" to meet labeling regulations.
BOSTON (AP) -- A 22-year-old woman who fell two stories down an elevator shaft at Fenway Park and was seriously injured is suing the owner of the Boston Red Sox and an elevator company.
Elisabeth Scotland of Brigantine, New Jersey, sued Wednesday in Superior Court in Boston against Fenway Sports Group and Otis Elevator Co. of Farmington, Connecticut. The suit seeks an unspecified amount in damages.
The suit says Scotland fell when a closed elevator door opened when she brushed up against it, and she suffered a traumatic brain injury, spinal injuries, facial fractures and dental damage.
A Red Sox spokesperson declined to comment on the accident, but said all Fenway Park elevators are safe and the team wishes Scotland well.
Messages were left Thursday for an Otis Elevator spokeswoman.
CHICAGO (AP) -- China is promising to streamline a regulatory process that has held up imports of pharmaceuticals and medical devices from the United States. The country also pledges to enforce its anti-monopoly laws equally among Chinese and foreign companies.
The agreements were announced Thursday at an annual trade meeting in Chicago.
Assistant Minister of Commerce Zhang Xiangchen told reporters that China would work to speed up the review and approval of U.S. products in the pharmaceutical and medical industries and address the current backlog within two to three years.
Zhang said China would also reduce what he called "needless clinical trials."
The U.S. delegation was led by Commerce Secretary Penny Pritzker and U.S. Trade Representative Michael Froman.
Pritzker said China's promises on anti-trust laws were especially "significant."
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