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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on March 12, 2014 07:32 GMT
MANILA, Philippines (AP) -- Asian stock markets sank today as recent falls in Chinese copper and iron prices added to jitters that the world's No. 2 economy is continuing to slow.
Market angst about China's economy has been fueled by weak exports for February, the government last week allowing the first-ever default in the domestic corporate bond market and the central bank permitting the tightly controlled yuan currency to weaken. China's economic growth of 7.7 percent last year was the lowest in two decades.
Benchmark U.S. crude oil fell below $100 a barrel. The dollar gained against the yen and was unchanged against the euro.
DETROIT (AP) -- There could be some legal potholes ahead for General Motors over its handling of a deadly defect in certain compact cars.
Word leaked of a criminal investigation yesterday and two congressional committees have opened probes into the matter.
The Justice Department is investigating whether GM broke any laws with its slow response to a problem with ignition switches in compact cars from model years 2003 to 2007. That's according to a person briefed on the matter. The probe is said to be handled by the U.S. Attorney's Office in New York.
Spokesmen for the Justice Department and GM would not comment. The investigation was first reported by Bloomberg News.
At issue is why GM waited until February to recall 1.6 million older-model compact cars worldwide, even though it admitted knowing about the problem for a decade. The faulty ignition switches have been linked to 31 crashes and 13 deaths.
WASHINGTON (AP) -- A plan to phase out government-controlled mortgage giants Fannie Mae and Freddie Mac and instead use mainly private insurers to backstop home loans has advanced in Congress.
The agreement by two key senators and a White House endorsement sent shares of Fannie and Freddie sinking Tuesday. Fannie stock fell $1.79, or more than 30 percent, to $4.03. Freddie dropped $1.48, or 26.8 percent, to $4.04.
The plan would create a new government insurance fund. Investors would pay fees in exchange for insurance on mortgage securities they buy. The government would become a last-resort loan guarantor.
President Barack Obama proposed an overhaul of Fannie and Freddie last year, but Congress has struggled to craft legislation. The government rescued the two mortgage giants with a $187 billion bailout, which they have repaid.
401 (k) FEES
WASHINGTON (AP) -- The Labor Department has proposed a new rule that would make it easier for those with 401(k) retirement plans and their employers to locate just what fees and expenses are attached.
Department officials say the rule would update a 2012 rule on the same subject. But many disclosure forms offered since then have become too lengthy, complex and confusing.
There is a public comment period of 90 days. Then, the department will hold focus groups on the proposed new rule with those from financial firms offering such plans, with a particular focus on pension plans with fewer than 100 participants.
CHICAGO (AP) -- The agency that oversees public transportation in Chicago is suing American Airlines.
The suit claims that the airline has falsely claimed to buy "vast amounts of jet fuel" from a small office in a rural community to avoid paying tens of millions of dollars in taxes in the nation's third-largest city, where the actual work is done.
The lawsuit comes a year after the same agency -- the Regional Transportation Agency -- accused United Airlines in a lawsuit of doing the same thing in the same small town.
WASHINGTON (AP) -- Deborah Hersman, the chairman of the nation's transportation accident investigations board, is leaving to become the president and CEO of the National Safety Council.
Hersman blogged that her nearly 10 years at the National Transportation Safety Board have been "a great ride," but she is moving on to the second "dream job" of her career.
She was on-scene for more than 20 accident investigations, including the crash of an Asiana Airlines jet in San Francisco last July.
Under Hersman, the five-member board has called for a ban on all cellphone use while driving, including hands-free calling, and lowering the legal limit for drivers' blood alcohol to combat drunken driving. She is particularly known for championing protections for children, including on planes.
WASHINGTON (AP) -- The Food and Drug Administration has halted operations at a Delaware cheese plant after an outbreak of listeria linked to the company's cheese killed one person and sickened seven others.
This is only the second time the FDA has shut down a plant after gaining that authority in a 2011 food safety law. The agency says that its inspectors found unsanitary conditions at Roos Foods in Kenton, Del., including a badly leaking roof and rusting and deteriorating equipment.
The FDA says it took the action because food manufactured by the company could cause "serious adverse health consequences or death to humans."
The company has already recalled a large variety of its products, including many cheeses in its Amigo, Anita, Mexicana, and Santa Rosa de Lima brands.
MEN'S WEARHOUSE-JOS. A BANK
NEW YORK (AP) -- It's time to suit up: Men's Wearhouse is buying Jos. A. Bank for $1.8 billion.
Men's Wearhouse Inc. will pay $65 per share, a 5 percent premium to Jos. A. Bank Clothiers Inc.'s closing price Monday of $61.83.
The agreement ends a months-long back and forth that began in October when Jos. A. Bank offered to buy its larger rival for $2.3 billion. Men's Wearhouse scoffed at that offer, and turned the tables, offering to buy its rival for $1.54 billion.
By early March Men's Wearhouse had an offer of $63.50 per share on the table but said it may raise the bid to $65 per share if some conditions were met.
The combined company will be the fourth-biggest U.S. men's clothing retailer with more than 1,700 U.S. stores and about $3.5 billion in sales.
The transaction is expected to close by the third quarter.
LAS VEGAS (AP) -- Caesars Entertainment Corp. has reported a large quarterly loss after taking a hefty impairment charge.
The casino corporation said Tuesday it took goodwill and asset-impairment charges because of the continuing slump in Atlantic City and expectations that some of its property holdings may not last as long as expected. The company took nearly $2 billion in impairment charges for the quarter.
The Las Vegas-based company, which runs the Caesars, Harrah's, and Horseshoe brands, has struggled since the recession, and has not posted a profit since 2009.
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