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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on September 02, 2014 17:28 GMT
WASHINGTON (AP) -- U.S. manufacturing grew in August at the strongest pace in more than three years as factories cranked out more goods and new orders rose.
The Institute for Supply Management, a trade group of purchasing managers, says its manufacturing index rose to 59 from 57.1 in July. Anything above 50 signals that manufacturing is growing.
A gauge of production rose to the highest level in four years, and a measure of new orders jumped to its highest in 10 years. That suggests that the sector should continue to grow in the coming months.
WASHINGTON (AP) -- U.S. construction spending staged a strong rebound in July, rising by the largest amount in more than two years. All major categories of construction showed gains in an encouraging sign that spending on building projects will help boost the economy in the second half of this year.
The Commerce Department says construction spending rose 1.8 percent in July, the biggest one-month gain since May 2012. It followed a 0.9 percent decline in June, the largest setback in a year. That decline had been blamed in part on soggy weather which depressed construction activity in many parts of the country.
The July rebound pushed total construction to a seasonally adjusted annual rate of $981.3 billion, the highest level since December 2008. Spending on housing, non-residential and government projects all increased.
WASHINGTON (AP) -- U.S. home prices rose in July but at a slower rate compared with earlier this year.
Real estate data provider CoreLogic says prices rose 7.4 percent in July from July 2013. That was slightly below June's year-over-year increase of 7.5 percent.
Prices rose 1.2 percent in July from June.
The smaller price gains should make homes more affordable and support sales. The average 30-year fixed mortgage rate was 4.1 percent last week, the lowest in a year. And the number of available homes rose 3.5 percent in July to the most in nearly two years. A greater supply tends to limit the bidding wars that inflate prices.
BRUSSELS (AP) -- The International Monetary Fund says Ukraine will need billions of dollars in additional support if the fighting between the military and Russian-backed separatists in the country's east persists.
In its first in-depth assessment since granting the country a $17 billion bailout program in March, the IMF said Tuesday "risks loom large" for the country's economy.
It says the bailout program already faces a $3.5-billion funding shortfall through 2015, with the economy forecast to shrink by 6.5 percent this year. Analysts say Ukraine's gross domestic product might tumble even more.
It says if the fighting in the eastern region -- representing about 16 percent of Ukraine's GDP -- were to persist through next year, Kiev would likely need additional support worth $19 billion only to shore up its central bank reserves.
NEW NATURAL GAS PIPELINE
NEW YORK (AP) -- Dominion Resources, Duke Energy and other partners have proposed building a $5 billion natural gas pipeline to connect the Southeast with the prodigious supplies of natural gas being produced in Pennsylvania, Ohio and West Virginia.
Gas is being relied upon to generate more of the nation's electricity in recent years because the enormous new domestic supplies have drastically lowered its price and it burns cleaner than the nation's other most important fuel for electric power, coal.
The 550-mile project will begin in Harrison County, West Virginia and stretch to Robeson County, North Carolina, in the southern part of the state.
The partners, which included Piedmont Natural Gas and AGL Resources, expect to receive regulatory approval by mid-2016 and to start operating the pipeline in 2018.
HOUSTON (AP) -- Halliburton says it has agreed to pay $1.1 billion to settle a substantial portion of plaintiff claims arising from the 2010 Gulf of Mexico oil spill.
The settlement, which is subject to court approval, will be paid into a trust until appeals are resolved over the next two years.
Halliburton was BP PLC's cement contractor on the drilling rig that exploded in the Gulf in April 2010, killing 11 workers and triggering the largest offshore oil spill in U.S. history.
The deal will settle claims assigned to Halliburton as a result of BP's settlement in 2012 and punitive damages from the loss of property or commercial fishing activity resulting from the oil spill.
DOLLAR GENERAL-FAMILY DOLLAR
GOODLETTSVILLE, Tenn. (AP) -- Dollar General is boosting its bid for rival Family Dollar to approximately $9.1 billion and says it's now willing to more than double the number of stores it would shed to avoid trouble with regulators.
The newest bid from Dollar General is worth $80 per share, up from $78.50. Dollar General's previous bid, worth nearly $9 billion, was rejected by Family Dollar in favor of an offer of about $8.5 billion from Dollar Tree Inc.
Dollar General Corp. says it will now divest 1,500 stores to steer clear of antitrust issues. It previously said it would divest up to 700 stores. The Goodlettsville, Tennessee company has also agreed to pay a $500 million reverse break-up fee to Family Dollar Stores Inc. if the deal runs into antitrust roadblocks.
UNDATED (AP) -- Private equity firm Thoma Bravo is spending about $2.5 billion to buy Compuware and take the software developer private.
The companies say Compuware stock owners will receive about $10.92 for each share they own. That price includes mostly cash and some stock from Compuware spin-off Covisint.
It represents a premium of about 17 percent to the Detroit company's Friday closing price.
Compuware says its board unanimously approved the deal and recommends shareholders vote for it as well. Activist investor Elliott Management has already agreed to vote in favor of the deal. Elliott holds more than a 9 percent stake in Compuware Corp. and tried to acquire the company last year.
Thoma Bravo and Compuware expect the deal to close early next year.
Shares of Compuware are soaring in morning trading.
NORWEGIAN CRUISE LINE-PRESTIGE-ACQUISITION
NEW YORK (AP) -- Norwegian Cruise Line is getting into the luxury cruise business by acquiring Prestige Cruises International in a deal worth about $3 billion.
Prestige operates high-end cruise lines Oceania Cruises and Regent Seven Seas Cruises.
Norwegian Cruise Line Holdings Ltd., based in Miami, values the deal at $3.025 billion, when debt is included. Its shares are up more than 10 percent today.
Prestige is owned by the private equity firm Apollo Global management LLC, which also owns a large stake in Norwegian.
The deal is expected to close in the fourth quarter.
1-800-FLOWERS-HARRY & DAVID
1-800-FLOWERS buying Harry & David for $142.5M
CARLE PLACE, N.Y. (AP) -- 1-800-FLOWERS.COM Inc. is buying Harry & David for $142.5 million to help broaden the assortment of foods that its customers can choose as gifts.
The deal includes Harry & David Holdings Inc.'s brands, websites, 47 retail stores, some plants, orchards and its headquarters in Medford, Oregon.
Harry & David's fruit, food and other gifts are housed under brands including Wolferman's, Cushman's and its namesake. Products include Royal Riviera pears, Wolferman's specialty English muffins and Cushman's HoneyBells citrus gifts.
1-800-FLOWERS' brands already include Fannie May, Cheryl's and The Popcorn Factory.
The transaction is expected to close in October.
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