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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on April 17, 2014 17:08 GMT
WASHINGTON (AP) -- The number of people applying for U.S. unemployment benefits last week rose 2,000 to a seasonally adjusted 304,000. Jobless claims continue to be near pre-recession levels despite the slight increase.
The Labor Department says that the four-week average of applications, a less volatile measure, fell 4,750 to 312,000. That is the lowest four-week average since October 2007, just two months before the Great Recession started. The average has fallen by 53,500 applications over the past 12 months.
Applications are a proxy for layoffs. The current level of claims suggests that employers are holding on their workers with the expectation of stronger economic growth ahead.
Employers added 192,000 jobs in March and 197,000 in February, the Labor Department reported. Hiring has picked up after a slowdown caused by severe winter weather.
WASHINGTON (AP) -- Average U.S. rates on fixed mortgages fell this week for the second straight week as the spring home-buying season begins.
Mortgage buyer Freddie Mac says the average rate for the 30-year loan fell to 4.27 percent from 4.34 percent last week. The average for the 15-year mortgage eased to 3.33 percent from 3.38 percent.
Mortgage rates have risen about a full percentage point since hitting record lows about a year ago.
Many analysts have been expecting an improving economy to lift the housing market, which has been recovering over the past two years. But housing has struggled to maintain momentum. Rising home prices and higher mortgage rates have held back some potential home buyers. Others have had trouble qualifying for mortgages.
NEW YORK (AP) -- Investment bank Goldman Sachs says its first-quarter earnings fell as fixed income trading slumped.
The bank earned $1.9 billion in the quarter, down 11 percent from the same period a year earlier when it made $2.2 billion.
The earnings were equivalent to $4.02 a share. Analysts polled by FactSet had predicted earnings of $3.49 a share.
Revenue totaled $9.3 billion, down 8 percent from a year earlier, when the bank generated revenue of $10.1 billion. The latest quarterly revenue beat analysts' expectations of $8.7 billion.
Goldman's stock rose $2.78, or 1.8 percent, to $160 in pre-market trading.
NEW YORK (AP) -- PepsiCo reports a stronger-than-expected first-quarter profit as the company slashed costs and sold more snacks around the world.
The company, which makes Frito-Lay, Gatorade, Mountain Dew and Tropicana, says global snack volume rose 2 percent while beverages were even from a year ago.
In its closely watched North American beverage unit, PepsiCo Inc. says volume was even. Growth in other drinks offset a 1 percent decline in sodas.
For the quarter, the company earned $1.22 billion, or 79 cents per share. Not including one-time items, it earned 83 cents per share, above the 75 cents per share Wall Street expected.
A year ago, it earned $1.08 billion, or 69 cents per share.
Revenue edged up to $12.62 billion, higher than the $12.39 billion analysts expected.
EL SEGUNDO, Calif. (AP) -- Toy maker Mattel says weak sales of Barbie and markdowns to clear out excess inventory left over from a sluggish holiday season led to an unexpected first-quarter loss.
Toy makers are facing a weak environment globally due to the uncertain economy and popularity of electronic gadgets.
The largest U.S. toy maker says its net loss for the three months ended March 31 totaled $11.2 million, or 3 cents per share. That compares with net income of $38.5 million, or 11 cents per share last year. Analysts expected earnings of 7 cents per share.
The company which makes Disney Princess dolls and Hot Wheels cars says revenue fell 5 percent to $946.2 million. Analysts expected $947.6 million. Barbie revenue dropped 14 percent.
NEW YORK (AP) -- Target is vastly expanding the goods that are available to order by subscription as it fends off its biggest non-traditional retail rival, Amazon.com.
The nation's second-largest discounter first dabbled with subscriptions last September, trying to win over haggard parents with 150 baby care products.
That program has been expanded more than tenfold this week to nearly 1,600 items across a much wider array of consumer goods. Everything from beauty products and pet supplies, to home office supplies like printer ink, are now available through subscription.
Target, based in Minneapolis, is playing catch up in the subscription arena, which has exploded as companies test consumer appetites for almost every niche, from socks to razors, to clothing and entertainment.
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